May 5, 2009 by rockhard45.

Last June I purchased a ticket to Sal Paulo, Brazil. I paid extra to have insurance on the flight. One day after purchase I called to cancel the trip due to issue’s with being issued a visa in the time of my flight. They promptly canceled my reservation after about an hour of being on hold and being transferred all over the place. I was notified that I would see a full reimbursement within 60 days. After about 70 days I had not seen anything credited back to my credit card. I called Orbitz and to took another hour for them just to find my reservation and that my claim number was valid. I was told that within 5 days I would see a full refund. 2 weeks went by and nothing. I contacted them again and same story took about an hour for them to figure out what the deal was and track down my claim. I was told that I was never charged because I called and canceled within three days of making the reservation. After that I contacted Bank of America, the bank holding my Credit Card. Explained to them the situation and they went back and forth with Orbitz and solved nothing. Then soon after 120 days of purchase Bank of America stopped its process because they have a clause that they are not liable after 120 days of purchase if the issue is not resolved. After that I had been in contact with every number/email I could find at Orbitz and made little head way. One day I decided I would call one last time and spent about 2 hours talking to everyone I could and making sure they gave me confirmation numbers and any legal info regarding that I would be reimbursed that day. Finally they did, and it only took roughly 180 days. I purchased the ticket May 31, 2008, was reimbursed December 20th, 2008. All of this for $950.00! In the future anyone whom reads this, use Orbitz to shop the competition. Then go directly to the airline or hotel etc… and book your tickets directly. You will get a better price, more options and better customer service. Orbitz also owns cheaptickets.com, both are owned by The Blackstone Group/ Travelport.

Posted in Uncategorized | 1 Comment »

April 24, 2009 by mylesmedia.

The lawyers will love this.

Each person who took the trip insurance was $129.00 per person. This insurance does nothing for the trip taker. You have to DIE inorder to collect it. My life insurance policy covers that so this is double insurance. I have a flight that I booked in January for August. We bought the insurance to cancel the trip if necessary. That is what trip insurance is for. I just tried to UPGRADE our seats from the fare we purchased to Business Class on SWISS AIR. They wanted to charge us $200.00 per person to change. This upgrade would cost us $5000.00 more than what we had booked plus $400 dollars.  The fair on SWISS AIR’s site for the same flight is $1600. per person in business class.

I am willing to join in a CLASS ACTION LAWSUIT over the mis-marketed insurance that we bought. I also want a FULL DISCLOSURE OF THE NO CHANGE POLICY ON THE FRONT PAGE OF THIER WEB SITE IN  “BOLD” H1 TEXT prior to their LOGO showing on the page.

California has stringent rules on the sales of insurance and I’m sure there is a crafty lawer out there who will take this case on. $129.00 charged per person, not to mention the monies that they did not return because people really had to cancel.

ORBITZ has already ruined my trip and It’s 3 months away.  DON’T BUY ANYTHING FROM ORBITZ.COM - ITS A SCAM.

Posted in Uncategorized | 1 Comment »

April 19, 2009 by lwarranty.

PLEASE LINK THIS OR POST IT EVERYWHERE - it is a fact and I can back it up - our soldiers need a voice!

My son is in the Marines, stationed in
Hawaii.

He was in training for the last six weeks with no contact to the outside world and returned to base on 04/18/09.He is being deployed early – the 15^th of May and they only gave him seven days leave, 04/20/09 to 04/27/09.I made reservations on 04/04/09 with Orbitz for his leave, four days of flights and three days to visit his before going off to
Afghanistan on the 15^th.His tickets did not arrive and I contacted Orbitz and Delta, they said simply go to the airport and they will issue new tickets since his did not arrive.He showed up this morning at the Delta counter and they said there was NOTHING they could do but sell him new tickets.He and I called Orbitz and they said take the confirmation e-mail to Delta and they would resolve it, which he did – and Delta refused and Orbitz supervisor said there was nothing further they could do.All this in a 12 hour period after returning from a six week field training period – nothing can be done.I am working towards resolving this matter by any means possible, but since when do we treat our soldiers like common baggage.  My son should have had 4 weeks leave, but it was shortened due to them needing his position filled quickly.We may not get to see him before he leaves, if he is injured or worse – killed – do you think anyone at Delta, Orbitz or the rest of the world will care.An excerpt from my last message to OrbitzShame on you folks - my son is supposed to be on a flight tomorrow a 7 day leave with 4 on flights and then off to
Afghanistan.  I purchased the tickets, emailed twice last week and called this evening trying to make sure he could be taken care of and you can do nothing for him.  He was in training for the last 6 weeks with no contact to the outside world and this is his only chance to get home before being shipped off - again - shame on you folks.  I will do my best to spread this story to anyone that will listen! I am uncertain what good this letter will do, but I must shout to the world somehow – how can you treat our soldiers this way…Shame on Orbitz, Delta… 

Posted in Uncategorized | 7 Comments »

April 16, 2009 by jb.

Just got off the phone with a second customer service rep in a week. Bastards Scammers White collar crooks ! I am surprised that they are still able to conduct business here in the US.

I booked 3 tickets for over $1100 with them even though I was getting it cheaper else where bcoz of their so called “price assurance”. Later our aunt decides to join us for the trip and her daughter books the exact same flight (same day/same time/next row) for around $250, so the difference Orbitz owes me is well over $100 per ticket, but the lying SOG Orbitz tracker still says that I have the lowest price. First time I called, they asked me to give 48 hours, I said fine, I will give you a week, 2 weeks later, still the same. Today, I was told that she is going to write to the back office folks as to why the lowest price has not been reflected yet. I told her that Orbitz better straighten it out or I want a fkin refund by tomorrow so I can book the lower price directly with the airlines. Lets see.

This one, I have all the proof, screen-shots, screen videos, printouts, their Price Assurance policy, everything and am willing to take it all the way. If it does not go nicely, I will first complete the travel, then dispute the entire CC charge with Amex (which rocks by the way) and send them the entire information. I will make sure that not only I get the price difference which is by all means mine but I also get reimbursed for all the pain and anxiety caused by their criminal intent.

New Buyers Beware - you may not be that lucky to know some one who has booked the exact same flight!

Posted in Uncategorized | 6 Comments »

April 14, 2009 by justin-thyme.

I will NEVER use Orbitz again. Earlier this year, I booked flights to go to Portland, leaving July 6 and returning July 11th. Normally, when you book online, you get your confirmation page, but with Orbitz, an email came up saying they’d send the confirmation within 24 hours to my email address. Sure enough, there it was the next day, and I saw the heading that said ‘Confirmed’ and didn’t think twice. About two weeks later, I was getting ready to book the car rental reservations, when I was shocked to see that my confirmation was to leave January 28th and return July 11th! Now, I didn’t book that - so I called, but got the Orbitz runaround. The tickets cost $240, and after the cancellation and rebooking fees, I’m left with a grand total of $60 per ticket - you know what? I’ll eat that $180 rather than deal with Orbitz again!
By the way, this angered me so much, I reported them to the Better Business Bureau, and their response was that they would credit me the $30 fee - which they never have. I also reported them to Consumer Affairs - my letter is on their front page - apparently, quite a few people have complained about Orbitz and their ‘business’ practice. What they seem to specialize in is these ‘ghost reservations’ - and then, they stick you with fees to change them! I hope they go bankrupt, and fast! In the meantime, spread the word - let everyone you know not to use them, and eventually, we’ll be able to sit back and enjoy a vindication smile.

Posted in Uncategorized | 1 Comment »

February 21, 2009 by OrbitzWaiting.

Just got my ATT roaming phone bill from Costa Rica.   Calling Orbitz, to change a return flight (which is already going to cost).   It took 10 mins to get through to anyone as it is.   Then, it’s the ‘Im just going to put you on hold’. At what point, do you stop holding and call again? Knowing you will wait 10 mins in line once you dial back.52 minutes was my longest wait. That phone call cost me $103.58 Would it not make sense to automate this system.”Press 1, if you are overseas and would like us to call you back shortly when it’s your turn in the line.”  Still - will admit, that ATT are not exactly the good-guy in this either.      

Posted in Uncategorized | 1 Comment »

February 5, 2009 by ps.

Long story short, tried to make a hotel reservation with Orbitz , got a message “your transaction failed and cannot be completed at this time” from their website, so I made a mistake and assumed , ha ha, that since the website told me the transaction failed that I did not have a reservation, well apparently I had one of these “ghost transactions” and was charged for a no show.  After fighting Orbitz for a refund of a “ghost transaction”  I was refused a credit card refund as apparently when I signed up for an Orbitz acct I agreed to terms and conditions that said basically in the fine print, if the Orbitz website messes up its not Oribits fault.

So Orbitz beat me for $100, the credit card rep told me that the travel websites have more disputes then most catagories of businese and Orbitz has more disputes of the travel websites.

I’ll stick with the direct hotel websites and airline websites from now on!

Posted in Uncategorized | 2 Comments »

January 30, 2009 by aarons44.

I tried to book a vacation last night for $3200. Failed three times - twice online and once by phone. Turns out that my debit card has a $2500 daily limit. So I called my bank and requested an increase. Tried again with Orbitz, and again in failed. Tried again, and again it failed. I logged into my bank account online, and I see that my available balance is about $2200 less than my actual balance. My bank was already closed, so I waited to call them this morning. Just found out that the $2200 are transactions pending from Orbitz! Apparently, even though they failed to debit my account for the full amount, they left the transactions pending. No wonder increasing the amount didn’t help. I was going to call Orbitz to see when they will be cancelling the transaction, but after reading this site, I might just call my bank back and see if they can do it.

Update: After talking to Orbitz, it appears that it was a “ghost booking”. It happens so much, they have a term for it. Basically, they charge part of the fee, even though the booking was unsuccesful. They were very responsive on the phone, promising me that the booking did not actually happen, and that the funds would be freed up. IN 3-10 BUSINESS DAYS! Who can afford to have an extra $2000 tied up that long? Not me. They told me to contact my bank, but my bank can’t do anything without Orbitz faxing them an authorization. Don’t think that will happen. Time to call my Congressmen and let them know how I feel about this. It’s probably not illegal, but it should be.

Posted in Uncategorized | 1 Comment »

January 30, 2009 by redman84.

Last year, my girlfriend and I decided to take a week vacation to Charleston, South Carolina. Instead of choosing to drive, we decided lets just fly, stay downtown and walk everywhere we need to go. However, our plans did not come through as we initially planned. We booked our air travel on US Airways through Orbitz. About a week after booking air travel, every hotel that was within our price range on the peninsula in downtown walking distances was booked solid and we were forced to make the decision to stay over in Mount Pleasant. We decided at this time, rather than pay for a rental car all week, we would cancel our trip on Orbitz and drive the six hours to Charleston. Upon our cancellation, we were made aware that we were given one year to re-use our Orbitz credit of $513.00 with a $100 US Airways re-booking fee and the $30 Orbitz fee. Not seen as a major issue at the time, so we did not make any issue with this.

Now, almost one year later and a deadline for travel to be completed by February 16th, we decided to make a quick 2 night get away back to Charleston and use a rental car service for two days. After researching hotels, car prices, and finally choosing flights on US Airways that would fit best into our schedule, I called Orbitz to rebook the trip. And this is where it went downhill…quickly. I told the customer service rep that I had found some flights on the Orbitz website that were ideal for our travel. She asked me what the departure times were….I told her…and then this is where it gets to be a serious issue. As follows:

What I found was a departure from RDU to CLT at 7am, change planes, then CLT to CHS arrive at 10am. Return flight, CHS to CLT at 3pm then, CLT to RDU arrive appx 5:30. This particular trip for two would cost, according to Orbitz for two passengers, $399.98. I told the customer service rep of this and she told me that it was no longer available, that she would have to pick the flights for me from US Airways back-end server. Instead, this lady had flying from RDU to PHL at 7am then PHL to CHS arriving at 11:30 and on return CHS to PHL at 12pm, then PHL to RDU, arriving at 5pm. I wasn’t at all thrilled by this, actually very upset that I could not connect out of an airport within a 30 minute flight from home, and instead having to fly completely out of my way to get to and from my destination. But here is where it gets worse and I will make this as clear to understand as possible:

This is what Orbitz offered me as the best option

Initial cost of Travel: $513.00 (credit to account)

US Airways rebook fee: $100.00 per ticket ($200.00)

Orbitz rebook fee: $30.00 per ticket ($60.00)

Cost of new travel arrangements:$393.90 per ticket… ($787.80 for 2)

Total: $534.80 to owe Orbitz in order to travel.

Grand Total w/ existing credit:  $1047.80

That is completely outrageous and by no means fair. They are asking me to pay them more than the initial trip cost was to complete my travel. Worst of all, I have basically 2 weeks to figure out what in the world I am supposed to do. An overall charge of over a thousand dollars for 1 round trip, for two people, and the longest flight of all four is about 40 minutes is completely insane, unfair, and absolute extremely poor business practice. For them to dictate what a paying customer can and cannot do and not even allowing them to chose the least expensive option is just down right piss poor. Now we’re either out of $524.79 which I still don’t understand why that is not our credit and they’re only giving us $513, or I’m forced to pay another $500+ dollars to travel. Its a no win situation and extremely frustrating and rather quite disturbing. I will never use their service again after this.

If anyone has any suggestions on any actions I can take please, let me know. I just really hate to lose my money and better yet, throw more complete unnecessary money down the drain.

Posted in Uncategorized | 1 Comment »

January 18, 2009 by bamako.

I just spent 5 hours on the phone to orbitz- mostly on hold to try and change my ticket. When they did actually get around to talking to me- they gave me a different story every time, kept telling me I had to contact the airline directly- which I would and they would tell me it was orbitz I should be talking to and then I would have to be on hold again before I was able to talk to someone. Then they tell me that all their supervisors are busy and that someone will call me back- no one did. I got so frustrated I called the out of US customer service number and finally got someone who at least attempted to help me, but in the end couldn’t. I called the airline one last time and finally they took pity on me because orbitz was being such stonewalling assholes, that they took care of it. Then I get a call from orbitz telling me that the issue is resolved as if they had anything to do with it. Ugh !!!!!!! 

Posted in Uncategorized | 2 Comments »