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Archive for May 2009

Orbitz insuarance is a scam!

Last June I purchased a ticket to Sal Paulo, Brazil. I paid extra to have insurance on the flight. One day after purchase I called to cancel the trip due to issue’s with being issued a visa in the time of my flight. They promptly canceled my reservation after about an hour of being on hold and being transferred all over the place. I was notified that I would see a full reimbursement within 60 days. After about 70 days I had not seen anything credited back to my credit card. I called Orbitz and to took another hour for them just to find my reservation and that my claim number was valid. I was told that within 5 days I would see a full refund. 2 weeks went by and nothing. I contacted them again and same story took about an hour for them to figure out what the deal was and track down my claim. I was told that I was never charged because I called and canceled within three days of making the reservation. After that I contacted Bank of America, the bank holding my Credit Card. Explained to them the situation and they went back and forth with Orbitz and solved nothing. Then soon after 120 days of purchase Bank of America stopped its process because they have a clause that they are not liable after 120 days of purchase if the issue is not resolved. After that I had been in contact with every number/email I could find at Orbitz and made little head way. One day I decided I would call one last time and spent about 2 hours talking to everyone I could and making sure they gave me confirmation numbers and any legal info regarding that I would be reimbursed that day. Finally they did, and it only took roughly 180 days. I purchased the ticket May 31, 2008, was reimbursed December 20th, 2008. All of this for $950.00! In the future anyone whom reads this, use Orbitz to shop the competition. Then go directly to the airline or hotel etc… and book your tickets directly. You will get a better price, more options and better customer service. Orbitz also owns cheaptickets.com, both are owned by The Blackstone Group/ Travelport.

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