April 26, 2010 by wolfmaster.

Yeah thats right feel free to ask me your doubts about our company and i will answer

but before some of general information..

1.- see that some of you suggest that use orbitz only to see fares and then book directly with the airline, ok no prob!

but check the fares online!! do not talk to our sales department,the agents are suposed to sell every call that get into their phones,and a call thta is just questions or stupid questions it causes that the agents get frustrated and fired, (im not kidding)

here it is an example:

hello im online searching for a roundtrip flight,blablablabla, but when i click on it it says that i need to contact the airline, so what do i need to do??

mmm seriously isnt that obvious??

2.- yes! there is always glitches and problems within our website,BUT, none of CS agents,sales agents and supervisors knows why its happening, Orbitz does not have any technical support or any IT department, so stop getting angry with people that does not control the system, and with people that only receives a briefing that its like, when the page says sorry we are unable to complete your request,close your browser and try again.

im not kidding that the suggested thing to do directly from orbitz

so please try to understand that we can help you out trying to complete the reservation from our computers, SOMETIMES we can confirm your reservations perfectly, and other times we receive the same response,error message like you, AND ITS NOT OUR FAULT

3.- What i mentioned before also applies for why if it is a flight not available why its showing on the website

answer: ITS NOT THE AGENTS FAULT,THEY DONT DONT KNOW THE ANSWER AND THEY CANNOT DO ANYTHING TO FIX IT, JUST TO SEND A REPORT TO ORBITZ WORLD WIDE.

4.- YES! the prices change everytime on the website, so if you are online on in the phone with a sales rep, and you get a low fare, buy it in that moment!

I was tired to hear…100 dlls more?? but i saw it cheaper in your webiste…oh really when was that sir? mmm about two days ago…mmm seriously??

5.-If it says due to changes to availability the price that you selected is no longer available,, its because that what its happening!!

why do you talk and ask why is it happening and what you can do..there is a message there that says TRY SELECTING ANOTHER FLIGHT.

6.-i dont think this will be the chase but sometimes people talk to buy but they dont have email adress or credit card,

WE NEED AN EMAIL ADRESS,WE SELL E-TICKETS OK? also we do not accept gift cards that does not have any billing adress on it.

7. Very important…if you are not willing to pay UP to 25 dlls to book a flight online, if you are not willing to pay that for something do the things that you dont want or dont know how to do it by yourself then dont call us, that fee only apllies for flights and its the only pay for the sales agents, so stop trying to get your reservations free of charge with the help of one employee that takes 8 hours of calls and does not receive a pay for it,thats just selfish from our customers side.

and i think thats it from now maybe in these days i can update this post

meanwhile i will wait for your comments,curses and questions,

If reading this inspired you that i was angry while i writed this, no i was not

cheers

Posted in Uncategorized | 8 Comments »

April 14, 2010 by ApogeeEngineering.

I had to change an international business trip in February. No problem with paying a fee. But the airline was on strike so I had to change origin and airline as well. So the ticket was cancelled and a credit given. Again, no problem. But when I made a reservation I assumed the credit would be applied as it was the same airline. Nope.So I called Customer Service. Yes, they are indeed 24/7. But none of the options addressed my needs. HINT - KEEP SAYING CUSTOMER SERVICE AND YOU GET A HUMAN - ANOTHER COUNTRY BUT A HUMAN.The Customer (dis)Service rep explained that the reservation USING THE CREDIT CAN NOT BE MADE ON-LINE. Further, it needs to be not only the same airline but the same origin and destination. I asked to speak to their Orbitz supervisor and they transferred me to the airline’s customer service number!So now I have a $1,500 credit I can’t use, have booked yet another flight with Orbitz that I’m furious I got scammed into. Orbitz screwed me, but they will lose the business of myself and my co-workers.But I did learn something positive. HINT - USE ORBITZ TO SURVEY FARES. Then make your reservations with the airline directly. The additional $30 or so you pay will be well worth it over the long haul.

Posted in Uncategorized | 6 Comments »

April 13, 2010 by Ran.

Let me start by saying I don’t think Orbitz sucks but they could work on customer service a bit more, I’ve used them in the past and they have provided me with some great deals and nice vacations.

My issue is that I booked with Orbitz for a stay(flight and hotel) at Barcelo Mismaloya in Puerto Vallarta for the middle of May 2010. I did my due diligence and read as much as I could about this resort before booking, mainly using Trip Advisor. The reviews for the hotel were magnificent… BEFORE i booked the trip (early March). Basickly a few days after reports of illnesses started coming in and they still have been for the last month and half!!!. I dont want to risk my health at this resort. The management at the hotel doesn’t seem to care from all the reviews I have read.

I called  Orbitz and spoke to a customer service rep and they told me that they could cancel the hotel portion of the trip and I can book another hotel. The problem with this is it costs us a lot more then what we originally paid for the vacation. A Lot of $$$$!!!! Basically because its no longer a package we would end up paying almost double!

I’m really hoping Orbitz can resolve this somehow! If any Orbitz customer relations people read this, please get in touch.  I received a response from Orbitz customer relations a they are monitoring the situation at Barcelo, if the issue continues (as I still have 4 weeks left to go) then they will look into it further. Thank you Orbitz for promptly taking action about this issue.

Thank you for listening to my story.

Here are the reviews from Trip Advisor:

http://www.tripadvisor.com/Hotel_Review-g150793-d153550-Reviews-Barcelo_La_Jolla_de_Mismaloya-Puerto_Vallarta_Pacific_Coast.html

Posted in Uncategorized | 3 Comments »